Privacy Policy

1. Introduction

Care Ride Share Club ABN (Member Organisation) (“we”, “us”, “our”) is committed to protecting the privacy of our members and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

• Full name, email address, phone number, and residential address
• Driver licence details and vehicle registration information
• Rideshare platform affiliation (e.g., Uber, Didi, taxi, independent)
• Payment and billing information (processed securely via Stripe)
• Membership and claims history
• Communications with our support team
• Website usage data, cookies, and device information

3. How We Collect Information

We collect personal information directly from you when you:

• Register for membership or create an account
• Complete your member profile or onboarding form
• Contact us by phone, email, or through our website
• Make a payment or update payment details
• Submit a claim or request assistance

We may also collect information from third parties including rideshare platforms, insurance underwriters, and payment processors where necessary to administer your membership.

4. How We Use Your Information

We use your personal information to:

• Process and manage your membership
• Arrange and administer group protection coverage through our underwriting partners
• Process payments and issue membership certificates
• Communicate with you about your membership, including reminders and updates
• Process and manage claims on your behalf
• Improve our services and website experience
• Comply with legal and regulatory obligations

5. Disclosure of Information

We may disclose your personal information to:

• Our licensed underwriting partners for the purpose of arranging coverage
• Payment processors (Stripe) to process your subscription payments
• Communication service providers (email and SMS) for membership notifications
• Professional advisers including lawyers and accountants
• Government authorities where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Storage and Security

Your data is stored securely using industry-standard encryption and security measures. We use Supabase (hosted in Australia where available) for data storage and Stripe for payment processing. Both comply with international security standards including SOC 2 and PCI DSS.

While we take all reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience, analyse usage patterns, and improve our services. You can manage cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

9. Data Retention

We retain your personal information for as long as your membership is active and for a period of 7 years following cancellation, as required for legal, regulatory, and insurance purposes. After this period, your information will be securely deleted or de-identified.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to members via email. The latest version will always be available on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us: